Approval of a unified system for public service in state units
The national team to simplify the procedures and improve the quality of public services, in its meeting today, headed by the Deputy Minister of Civil Service and Administrative Development – team leader Ans Sufyan – recognized a unified electronic system for public service centers and tracking transactions in public service units.
The national team reviewed the measures taken by the technical team assigned by the Ministries of Communications, Information Technology, Civil Service and Administrative Development, by developing the unified electronic system to provide public services, and the most important measures completed in this aspect.
The system aims to take advantage of modern technologies and electronic applications in facilitating and shortening procedures for completing citizens ’transactions, reducing routine and lengthy administrative complications, and diversifying the channels for providing services in a manner that guarantees the ease and facilitation of obtaining them and the speed of their completion and improving their quality.
The national team, at the meeting attended by representatives of the supervisory bodies, praised the steps completed by the technical team to build and develop the electronic system … noting the desired impact of its application in reality in shortening the procedures, reducing the time required to complete services, and providing effort and time on employees and citizens and investors dealing with public service units.
The team stressed the importance of implementing the directives of revolutionary and political leadership regarding simplifying the procedures for completing transactions, foremost of which is the development and generalization of the unified electronic system to track the completion of transactions, and to activate it in public service centers in public service units, and to complete the network linking between public service units and the Prime Minister’s Office, in a manner that enables to follow up the performance and achievement of transactions directly and continuously.
The team will also develop electronic applications in support of the unified system to track the functioning and completion of transactions, in a way that contributes to improving the services provided to citizens, increasing their satisfaction, and enhancing their confidence in public service units.
It is noteworthy that the unified electronic system for public service centers and follows the completion of transactions was applied in three ministries in a trial in a first stage, and it is currently being developed according to the results of the application and practical evaluation, in a way that meets the requirements and specifics of various public service units.
