State institutions received about 41,000 complaints in 5 months: Republic Presidency Office

– The Office of the Presidency of the Republic on Monday revealed that the total complaints received by the state institutions amounted to 40,986, of which 1,422 complaints of blackmail and service obstruction and 39,564 complaints related to the work of institutions.

This came in the first press conference held in Sanaa by the Presidency Office on the work of the Public Department for Complaints, which reviewed the volume of completion and evaluation of the functioning of the various departments of public services in government institutions for the period from November 1, 2019 to March 31, 2020.

The Office confirmed the completion of 681 complaints of extortion and obstruction of service delivery, while the malicious complaints amounted to 188 and the complaints in progress were 553 cases.

On the complaints relating to the institutions, the Office said that it completed 36,334 complaints, the malicious complaints amounted to 68 and the complaints in progress are 3,162 cases.

In the conference, the Presidency Office stated that the total complaints received by the Presidency Office Administration reached 1,826, including 183 complaints of extortion, bribery and obstruction, 258 related to the work of the office and 1,385 related to other works, of which 183 cases were completed, 80 of which are malicious and seven are under follow-up